Storilly Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and Nexa Institute, Inc. ("Nexa Institute," "we," "us," or "our"), the company that operates the Storilly platform ("Storilly"). By creating an account, accessing our website at storilly.com, downloading or using our mobile application, or otherwise using our Services, you agree to these Terms in full.

If you do not agree to these Terms, do not access or use our Services.

We may revise these Terms at any time. When we do, we will update the "Last Updated" date above and notify you via email or a notice within the Services. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms.

2. Eligibility and Account Responsibility

2.1 Age Requirement

You must be at least 18 years old to create a Storilly account. By registering, you represent and warrant that you are at least 18 years of age.

2.2 Parent and Guardian Use

Storilly is a parent coaching platform intended for use by parents and legal guardians. Our Services are designed to support you, not your child directly. When you use Storilly, you are receiving coaching and resources to help you support your child's speech and language development at home.

By using our Services, you represent that:

• You are the parent or legal guardian of any child on whose behalf you are using Storilly
• All information you provide about your child is accurate to the best of your knowledge
• You have the legal authority to enter into these Terms and to use the Services on behalf of your family

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at help@storilly.com if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

2.4 Accurate Information

You agree to provide accurate, current, and complete information when registering and to keep your account information up to date.

3. Description of Services

Storilly provides a parent coaching platform that includes:

• Guided parent coaching resources: structured activities, exercises, and techniques that parents can use at home to support their child's speech and language development
• Personalized book matching: AI-powered recommendations that match age-appropriate books to your coaching goals (see Section 5)
• One-on-one coaching sessions: where available under your subscription, scheduled sessions with a Storilly parent coach
• Progress tracking: tools to help you track your child's development milestones and your coaching journey
• Educational content: articles, videos, and other resources related to speech and language development

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you for any such modification, suspension, or discontinuation.

4. Important Notice: Parent Coaching, Not Clinical Treatment

Please read this section carefully. It affects your legal rights.

Storilly is a parent coaching platform. Nexa Institute does not provide clinical speech-language pathology services, medical diagnosis, or clinical treatment to children through the Storilly platform.

Where Storilly coaching sessions are conducted by licensed Speech-Language Pathologists (SLPs), those professionals serve in a parent education and coaching role on this platform. This means:

• Sessions are directed to you, the parent or caregiver, not to your child
• What you receive is parent coaching and education, not clinical evaluation, diagnosis, or treatment of your child
• Sessions do not establish a patient-therapist relationship between your child and any Storilly coach
• A Storilly coaching session is not a clinical visit and does not carry the same obligations, standard of care, or protections as a licensed SLP's direct treatment relationship with a patient

The content, resources, and coaching provided through Storilly are educational and informational in nature. They are not a substitute for evaluation or treatment of your child by a licensed Speech-Language Pathologist working directly with your child, or for advice from a pediatrician or other qualified healthcare professional. If you have concerns about your child's speech or language development, consult with a licensed healthcare professional. Do not delay seeking professional medical advice because of anything you have read, heard, or accessed through Storilly.

5. Artificial Intelligence and Book Matching

Storilly uses artificial intelligence to match parents with relevant books and educational materials appropriate to their coaching journey.

How our AI works:

• Our AI analyzes book content, themes, vocabulary levels, and language-development characteristics
• It matches these characteristics against your child's age and your stated coaching focus areas to surface relevant resources
• This matching is based on general developmental criteria appropriate for your child's age range. It is not a clinical assessment

What our AI does not do:

• It does not generate clinical recommendations or assessments
• It does not diagnose speech or language conditions
• It does not make personalized therapeutic determinations about your child

You acknowledge that AI-generated content and recommendations are tools to support your coaching and that you remain responsible for evaluating the suitability of any materials or activities for your child.

6. Subscriptions, Billing, and Cancellation

6.1 Subscription Plans

Access to Storilly's Services requires a paid subscription. We offer the following plan types (subject to change; current pricing is displayed at storilly.com/pricing):

• Storilly Founding Families: $59 for 12-weeks
• Storilly Monthly subscription

6.2 Free Trial

We may offer a free trial period for new users. During your free trial:

• You will have access to app.storilly.com for 14 days
• You will not be charged during the trial period
• Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged

To cancel during your free trial and avoid charges, you must cancel before your trial period expires (see Section 6.4).

6.3 Billing

Subscriptions are billed monthly in advance. By providing payment information, you authorize us (or our payment processor) to charge you the applicable subscription fee on a recurring basis until you cancel.

We use Stripe to securely process payments. We do not store your full payment card details on our servers.

If a payment fails, we may attempt to charge your payment method again. If payment remains unsuccessful after 7-days, your account may be suspended.

6.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at help@storilly.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Services through the end of the period you have already paid for.

6.5 Refunds

Subscription fees are generally non-refundable except:

• Within 7-days of your initial purchase, if you contact us and have not substantially used the Services
• As required by applicable law
• At our sole discretion in exceptional circumstances

If you believe you are entitled to a refund, contact us at help@storilly.com.

6.6 Price Changes

We reserve the right to change our subscription prices at any time. We will provide at least 30-days notice of any price changes by email or through the Services. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new price.

7. User Conduct

By using Storilly, you agree that you will not:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
• Impersonate any person or entity or misrepresent your identity or affiliation
• Attempt to gain unauthorized access to any portion of the Services, other accounts, or Storilly's systems or networks
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Transmit any viruses, malware, or other harmful code
• Use automated means (bots, scrapers, crawlers) to access or collect data from the Services
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission
• Upload or transmit content that is unlawful, harmful, harassing, defamatory, obscene, or otherwise objectionable
• Attempt to reverse engineer, decompile, or disassemble any portion of our software

We reserve the right to suspend or terminate your account if we determine, at our sole discretion, that you have violated these Terms or engaged in conduct that harms Storilly, our users, or third parties.

8. Intellectual Property

8.1 Our Content

All content on the Storilly platform, including text, graphics, logos, icons, images, audio, video, software, and the compilation thereof (collectively, "Storilly Content"), is the property of Nexa Institute or its licensors and is protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Storilly Content solely for your personal, non-commercial use in connection with the Services and in accordance with these Terms. This license does not include the right to:

• Reproduce, distribute, or publicly display Storilly Content
• Modify or create derivative works from Storilly Content
• Use Storilly Content for commercial purposes without our prior written consent

8.2 Feedback

If you submit feedback, ideas, or suggestions about our Services, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, and incorporate that feedback for any purpose without compensation to you.

8.3 Third-Party Content

Our Services may include content licensed from third parties, including book excerpts and educational materials. Such content is subject to the terms of those respective licenses and is provided solely for use within the Services.

9. Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you agree to the collection, use, and sharing of your information as described in our Privacy Policy, available at storilly.com/privacy-policy.

10. Third-Party Services and Links

Our Services may integrate with or link to third-party websites, services, or applications (collectively, "Third-Party Services"). We do not control Third-Party Services and are not responsible for their content, privacy practices, or terms of use. Your use of Third-Party Services is at your own risk and subject to those third parties' terms.

11. Disclaimers of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. NEXA INSTITUTE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE SERVICES
• WARRANTIES THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NEXA INSTITUTE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
• ANY DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA

REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF NEXA INSTITUTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL NEXA INSTITUTE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY.

13. Indemnification

You agree to indemnify, defend, and hold harmless Nexa Institute and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use or misuse of the Services
• Your violation of any third-party right, including intellectual property or privacy rights
• Any claim that information you provided to us caused damage to a third party

14. Governing Law

These Terms and any dispute arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

15. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

15.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at help@storilly.com and attempt to resolve the dispute informally. We will try to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to arbitration as described below.

15.2 Binding Arbitration

You and Nexa Institute agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (except for certain claims set forth in Section 15.4) will be resolved exclusively through binding arbitration, rather than in court.

Arbitration will be conducted by AAA (American Arbitration Association) under its Consumer Arbitration Rules. The arbitration will take place in Columbus, Ohio or, at your election, by video or telephone. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

You and Nexa Institute each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, both parties waive the right to a jury trial.

15.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15.5 Opt-Out

You may opt out of arbitration by sending written notice to help@storilly.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, any disputes will be resolved in court in accordance with Section 14.

16. Termination

16.1 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through your account settings or by contacting us at help@storilly.com.

16.2 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice, including if we believe you have violated these Terms. If we terminate for convenience (not for cause), we will refund any unused portion of a prepaid subscription on a pro-rata basis.

16.3 Effect of Termination

Upon termination:

• Your right to access the Services immediately ceases
• We will delete or anonymize your personal data in accordance with our Privacy Policy
• Sections that by their nature should survive termination (including Sections 4, 8, 11, 12, 13, 14, 15) will survive

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nexa Institute regarding the Services and supersede all prior agreements, representations, and understandings relating to the same subject matter.

17.2 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, cyberattacks, or government actions.

17.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

18. Contact Information

For questions, concerns, or notices under these Terms, please contact us: